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# BIOHEAL REFILLS

### Need to refill your supplements, order tests, etc? No problem – we’ve got you covered!

To maximize your treatment protocol, ensure you have enough supplements on hand. Order today! Simply fill out the form and our team will get that ready for you.

Thank you for supporting local businesses and our preferred top suppliers.

### SUPPLEMENT REFILL REQUEST

Please note: this service is available exclusively to BioHeal patients

## SHIPMENT POLICY:

Domestic Shipments

Our deliveries have a $25 minimum shipment/handling charge per order made through Canada Post (Expedited). If your package exceeds a certain size and weight, additional charges will be applied on the order.

International Shipments

International orders are non-refundable and all sales are final. The shipment/handling charge will be dependent on the location, size and weight of your order. By placing an order on our website, all international clients/customers agree to these terms. Please note that Canada Post does not provide any liability for loss, delay, or damage of packages mailed to destinations outside of Canada

Shipment Processing Times

All Orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Customs, Duties and Taxes

BioHeal Ottawa is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the client/customer (tariffs, taxes).

Damages and Lost Shipments

BioHeal Ottawa is not liable for any products damaged or lost during shipping. If you received your order damaged or your package is lost, please let us know and we can help you file a claim to Canada Post for the max. liability coverage ($100). Please save all packaging materials and damaged goods before filing a claim.

ADDITIONAL SHIPMENT LIABILITY COVERAGE

Canada Post provides a $100 max. amount for liability coverage. IF you wish to purchase additional coverage for your order, it is available. The pricing varies dependent on order amount and size/weight of your package. You must indicate on your order form if you wish to opt-in. *Additional charges will apply.*